Verifiable
Enterprise Customer Success Manager
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Job Description
- Req#: 3b098fc9-5d5b-4674-b59b-1c41b87339df
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits package including Health, Vision, and Dental plans
- Unlimited PTO to promote work-life balance
- Access to new Apple equipment as part of your compensation package
- Ability to work remotely from anywhere in the U.S.
- A dynamic and collaborative work environment that values impact and ownership
What to Expect (Job Responsibilities):
- Partner with sales and implementation teams to ensure smooth onboarding and adoption of product features
- Build strong relationships with key customers, acting as a trusted advisor to drive ongoing success and engagement
- Conduct regular touchbases and quarterly business reviews to ensure customer retention and alignment
- Identify upsell opportunities by understanding customer goals and aligning them with new product offerings
- Maintain CRM hygiene and ensure accurate account records and documentation
What is Required (Qualifications):
- Minimum of 5 years of experience in Senior Customer Success roles within B2B SaaS (healthcare and Salesforce experience preferred)
- Proven experience managing a book of business exceeding $3M ARR and closing deals
- Strong communication, presentation, and problem-solving skills
- Experience navigating complex client relationships to drive retention
- Familiarity with Salesforce CRM and customer success tools, with experience in process automations and reporting
How to Stand Out (Preferred Qualifications):
- Experience in building pipeline and closing deals in a SaaS environment
- Proven ability to translate technical concepts into business value for non-technical stakeholders
- Knowledge of healthcare industry trends and CRM platform education
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #SaaS
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
A modern data engine to power healthcare credentialing, licensing, enrollment and provider network management. Built for the new demands of today's healthcare.
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