Samsara
Senior Workforce Management Planning Analyst
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Job Description
- Req#: 7371877
Employer Industry: Technology and Internet of Things (IoT) Solutions
Why consider this job opportunity:
- Salary up to $101,200 USD
- Opportunity for career advancement and growth within the organization
- Flexible working model with options for remote work
- Competitive total compensation package, including health benefits
- Chance to make a real-world impact on industries critical to the global economy
- Supportive and collaborative work environment with a focus on team success
What to Expect (Job Responsibilities):
- Develop and maintain long-term forecasts for staffing requirements, incorporating business growth trends and seasonality
- Create detailed capacity plans to match staffing supply with demand, considering hiring, training, and attrition
- Run complex simulations to model the impact of different scenarios on staffing and operational efficiency
- Identify and analyze trends in historical data to provide insights for improving operational efficiency
- Collaborate with key stakeholders to align workforce plans with business goals
What is Required (Qualifications):
- 8-12 years of experience in Workforce Management within a non-BPO contact center
- 7+ years of experience in Capacity Planning with a strong understanding of forecasting and resource allocation
- Strong analytical and problem-solving skills with the ability to interpret complex data sets
- Excellent communication and collaboration skills for cross-functional teamwork
- Proficiency in workforce management software and advanced experience in Microsoft Excel/Google Sheets
How to Stand Out (Preferred Qualifications):
- Certifications in workforce management (e.g., CWPP, SWPP) are a plus
- Strong understanding of Erlang-based models and manual WFM functions
- Experience leveraging AI for automation of repetitive tasks
#Technology #IoT #WorkforceManagement #CareerGrowth #RemoteWork #DataAnalysis
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Samsara’s portfolio of complete IoT solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across diverse sizes and industries: from transportation and logistics to field services, food production, energy...
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