LeadStack
Service Desk Analyst
What's your preference?
Job Description
- Req#: 26-00157
Employer Industry: Staffing Services
Why consider this job opportunity:
- Pay rate of $26–27/hr on W2
- Opportunity to work with a recognized industry leader and partner with Fortune 500 brands
- Supportive and collaborative work environment
- Chance to contribute to customer excellence by leveraging cutting-edge technology
- Opportunity for career advancement and growth within the organization
What to Expect (Job Responsibilities):
- Provide support (via telephone or chat), diagnostics, and troubleshooting of microcomputers, network services, and related peripherals for local and remote users
- Deliver end-user support and general training on various software packages and in-house developed software
- Provide ticket status updates and metric reports to management
- Develop, document, implement, and audit SOPs and customer service guidelines for remote IT support
- Assist with knowledge article creation and serve as a Subject Matter Expert (SME) for critical business functions/services
What is Required (Qualifications):
- Bachelor's degree or equivalent experience
- At least 1 year of prior Service Desk experience
- High-quality customer service skills
- Virtual Desktop Infrastructure (VDI) troubleshooting experience
- Remote Desktop troubleshooting experience
How to Stand Out (Preferred Qualifications):
- 1–2 years of Help Desk experience
- Active Directory experience
- Microsoft Exchange experience
#StaffingServices #CustomerSupport #ITServiceDesk #CareerOpportunity #RemoteSupport
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
We are a forward thinking, consultative technology staffing partner delivering customized staffing solutions for contingent and permanent workforce. Our mission
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.