• Job Description

  Req#: R204258

  About the Role

  We are seeking a visionary Sr. Director of Internal and Executive Communications to lead Gap Inc.’s internal narrative and executive voice strategy. You will be the architect of communications that inform, inspire, and engage employees at every level—creating breakthrough storytelling and experiences that strengthen culture and drive performance.
  
  Reporting to the Chief Communications Officer, you’ll develop innovative content strategies aligned to our long-range plan, provide strategic counsel to senior leaders, and lead a high-performing team and a global Community of Practice. Your work will ensure our employees feel connected, valued, and empowered—and that our leadership voices resonate with clarity and purpose.
  
  This isn’t just about messaging. It’s about building trust, shaping culture, and creating reasons to believe in Gap Inc. and our iconic brands.

  What You'll Do

  Strategy & Leadership

  • Craft a Unified Narrative: Develop a comprehensive, insight-driven communications strategy that informs, connects, and inspires employees—reinforcing culture as a catalyst for business success.

  • Amplify Executive Voices: Position leadership as credible, authentic, and inspiring through strategic messaging, speeches, and thought leadership opportunities.

  • Provide Strategic Counsel: Advise senior executives on communications that drive clarity, confidence, and alignment across the organization.

  • Lead with Impact : M anage a global team, fostering a culture of high performance, creativity, and continuous improvement.

  S tra tegic Support for Key Business Functions

  • Lead and manage a team that delivers strategic communications support for key business functions—including HR, Corporate Communications, Strategy, Legal, Finance, Technology, Supply Chain, Regional Communications, and CEO Communications—while serving as the primary liaison for Senior Leadership Team (SLT) members to ensure alignment, clarity, and impact across all initiatives.

  Content , Events and Storytelling

  • Create breakthrough internal content strategies that elevate Gap Inc.’s narrative and showcase proof points of progress and innovation.

  • Oversee enter prise-wide engagement initiatives, including planning and executing global town halls and other leadership forums to drive alignment, transparency, and employee engagement.

  • Oversee development of speeches, presentations, FAQs, social content, and materials for internal and external speaking engagements.

  • Partner with Corporate Affairs to ensure internal messaging aligns with external communications for employees, media, shareholders, and customers.

  Community & Collaboration

  • Establish and lead an Internal Communications Community of Practice to ensure cohesive messaging across corporate, brand, store, and international teams.

  • Share best practices and upskill teams to drive consistency and excellence globally.

  Measurement & Innovation

  • Implement metrics to evaluate communication effectiveness and inform continuous improvement.

  • Stay ahead of industry trends, best practices, and emerging channels to evolve internal and executive communications.

  Who You Are

  • 12+ years of progressive experience in internal, executive, or corporate communications within global, matrixed organizations.

  • Proven track record advising senior executives and leading high-performing teams.

  • Exceptional storyteller with strong written, verbal, and speechwriting skills.

  • Strategic thinker with the ability to drive cultural and change initiatives.

  • Creative, innovative, and action-oriented, with a bias for execution.

  • Skilled at managing multiple projects and navigating complex environments.

  • Experience managing budgets and agency/vendor relationships.

• About the company

  Gap Inc. is the largest specialty retailer in the United States, and is 3rd in total international locations, behind Inditex Group and H&M. As of September 2008, the company has approximately 135,000 employees and operates 3,727 stores worldwide, of which 2,406 are located in the U.S.

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