Concentrix - CA
Sr Supervisor, WFM Planning & Scheduling
This job is now closed
Job Description
- Req#: R1669246
Employer Industry: Technology-Enabled Global Business Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work from home flexibility
- Engage with a diverse portfolio of clients and projects
- Supportive and collaborative work environment
- Drive efficiency and productivity improvements within the business
What to Expect (Job Responsibilities):
- Set strategic direction and manage overall delivery of capacity planning, scheduling, and WFM-related metrics
- Serve as the primary point of contact for clients regarding WFM matters
- Collaborate with key stakeholders to align WFM initiatives with contractual requirements
- Educate team members and stakeholders on pre-defined processes and procedures
- Manage the ongoing development and satisfaction of the onsite WFM teams
What is Required (Qualifications):
- Minimum of 2 years of experience in a similar role
- Required educational qualification: Graduate
- Experience in scheduling multiple lines of business in a 500+ seat contact center
- Familiarity with Genesys WFM and/or Nice IEX
- Managerial experience is desirable
How to Stand Out (Preferred Qualifications):
- Experience in driving efficiency and productivity improvements in a contact center environment
- Strong understanding of WFM processes and best practices
#GlobalBusinessServices #WorkFromHome #CareerGrowth #CustomerEngagement #WFMManagement
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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