Ashby
Strategy & Operations, Customer Success
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Job Description
- Req#: d46e79d4-43fd-477f-aa06-25b604715223
Employer Industry: Enterprise Software Development
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Unlimited PTO with a recommendation of four weeks per year
- Twelve weeks of fully paid family leave in the US
- Generous equipment, software, and office furniture budget
- $100/month education budget with coverage for conferences upon manager approval
- Top-notch health insurance for you and your dependents, with all premiums covered
What to Expect (Job Responsibilities):
- Develop and refine processes, tools, and workflows to scale Customer Success operations
- Analyze metrics such as NRR, GRR, churn, and customer sentiment to inform strategies
- Enhance the customer journey from onboarding through support and renewal
- Collaborate with Finance and CS leadership on planning cycles and capacity modeling
- Identify inefficiencies and implement improvements to Customer Success workflows
What is Required (Qualifications):
- Experience in fast-growth SaaS environments, ideally in a Customer Success or Revenue Operations role
- Strong analytical skills with the ability to distill data into actionable recommendations
- Detail-oriented with a commitment to data accuracy and process quality
- Skilled in CRM reporting, with a preference for HubSpot experience
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Self-starter with an innate curiosity
- Strategic mindset with an understanding of SaaS and financial literacy
- Ability to manage both high-level strategy and hands-on execution
- Experience working autonomously while managing multiple tasks and deadlines
- Comfort with ambiguity and working across multiple teams
#EnterpriseSoftware #CustomerSuccess #CareerOpportunity #UnlimitedPTO #HealthInsurance
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