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Student Assistant - Customer Assistance and Processing Unit (Remote)
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Job Description
- Req#: 688522179
Employer Industry: Financial Aid Services
Why consider this job opportunity:
- Salary up to $17.65 per hour
- Opportunity to gain hands-on experience in the financial aid sector
- Flexible work schedule with up to 24 hours per week during the academic year
- Supportive team environment focused on customer service and problem-solving
- Chance to make a positive impact on students and families navigating financial aid
What to Expect (Job Responsibilities):
- Provide assistance via incoming calls to students, parents, and financial aid administrators
- Document customer contacts and input information accurately using computer systems
- Troubleshoot technical issues related to WebGrants4Students and escalate as necessary
- Handle sensitive calls professionally, ensuring appropriate escalation of complex issues
- Review and process various financial aid forms and respond to customer inquiries via email
What is Required (Qualifications):
- Must be a college student enrolled in at least six semester units or nine quarter units
- Ability to work in a call center environment and access electronic records quickly
- Strong communication skills and ability to demonstrate patience and flexibility
- Ability to learn operational knowledge of program applications and computer systems
- Must reside and perform work in California
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish
- Experience as a dependent child in foster care, homeless youth, or formerly incarcerated youth
#FinancialAid #CustomerService #StudentAssistant #CareerOpportunity #RemoteWork
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