• Job Description

  Req#: R0013573

  Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

  Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

  The opportunity

  At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

  About Us: At Instructional Support Services, we prioritize a positive and professional environment where faculty and students can thrive. We value individuals who are reliable, dependable, and kind, and we are committed to supporting our team with the necessary tools and resources for success.

  Southern New Hampshire University is seeking a student employee to fill the role of Student Technology Assistant. We are seeking an Instructional Support Assistant to assist our team with producing high-quality, educational documents about our various academic technologies for faculty and students. The successful candidate will be responsible for understanding and implementing instructions, proactively requesting more details and clarification as needed, learning and teaching various technologies, and maintaining a respectful and professional demeanor.

  Key Responsibilities:

  • Provide support for academic technology used in classrooms, including Microsoft Teams, Excel, and Brightspace.
  • Produce job aids using the ScreenSteps platform
  • Ensure all job aids meet accessibility requirements
  • Track all work using Microsoft Planner and our shared Kanban board

  Minimum Qualifications:

  • Current enrollment in classes as part of a SNHU degree program
  • Demonstrated reliability and dependability in previous roles.
  • Strong interpersonal skills with a focus on kindness and respect in interactions.
  • Ability to understand and follow instructions accurately.
  • Willingness to learn and effectively use new technologies, including Microsoft Teams, Excel, and Brightspace.
  • Professional grooming and presentation required.

  To Apply: Please submit your resume and a cover letter detailing your relevant experience and your commitment to reliability, dependability, and kindness.

  We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

  Compensation

  The hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.

• About the company

  At SNHU, we put our mission to work — and it makes for much more than your typical 9 to 5. In fact, it’s one of many reasons we’ve been voted one of The Chronicle of Higher Education’s best colleges to work for every year since its inception. We’re proud to hold that title, because it shows that even as we grow, we’re still committed to creating opportunities – both for our learners and our employees. From online faculty and staff positions to work study opportunities for campus learners, we offer a supportive space to start or continue a career in higher education.

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