SCAN Health Plan
Supervisor, Workforce Management
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Job Description
- Req#: JR1111
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Base salary range: $80,300 to $116,197
- Annual employee bonus program
- Robust Wellness Program and generous paid time off (PTO) including 11 paid holidays and 1 birthday holiday
- Excellent 401(k) Retirement Saving Plan with employer match and contribution
- Opportunity for professional development through tuition reimbursement
- Work mode is mostly remote, with occasional out-of-town travel
What to Expect (Job Responsibilities):
- Supervise the Workforce Management team, ensuring attendance and schedule adherence
- Collaborate with the workforce management manager to prioritize and assign team activities
- Train, coach, and develop direct reports, focusing on personal growth opportunities
- Monitor and analyze real-time production performance measurements to optimize staffing
- Generate reports and provide analytical support for management decision-making
What is Required (Qualifications):
- Bachelor's Degree or equivalent experience
- Minimum of 3 years of workforce management supervisory experience in a call center setting
- Technical expertise in workforce management software and telecom systems
- Proficient in MS Office, particularly PowerPoint and Excel
- Strong data analytic skills and attention to detail
How to Stand Out (Preferred Qualifications):
- 5 years of workforce management experience, including forecasting and capacity planning
- Call center experience in a healthcare or Medicare Advantage plan
- 2-3 years of related experience and 0-1 years of leadership experience
- Good communication and interpersonal skills
- Demonstrated critical thinking and problem-solving skills
#HealthcareServices #WorkforceManagement #RemoteWork #CareerOpportunity #EmployeeBenefits
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