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Support Specialist
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Job Description
- Req#: QkY6zy7gsEuf
Employer Industry: Healthcare Software Solutions
Why consider this job opportunity:
- Salary up to $60,000 USD
- Opportunity for career advancement and professional development, including tuition reimbursement and access to LinkedIn Learning
- Flexibility to work remotely, with options for hybrid or onsite arrangements
- Comprehensive benefits package, including healthcare coverage, retirement plans, and paid time off
- Supportive work environment that values collaboration and innovation
- Chance to make a positive impact in the healthcare and public safety sectors
What to Expect (Job Responsibilities):
- Provide support to customers by troubleshooting and addressing questions regarding the functionality and usage of the employer's software solutions
- Resolve issues promptly or track and escalate them as necessary to ensure timely resolution within agreed service level agreements (SLAs)
- Maintain proactive communication with customers regarding updates and follow-ups on their issues
- Collaborate with other support and cross-functional teams to address and solve client issues effectively
- Assist with testing and replicating software and hardware issues reported by customers
What is Required (Qualifications):
- Degree or equivalent combination of education and relevant work experience
- Proven customer service experience supporting a software solution or technology product, preferably in the public safety or healthcare industry
- Strong interpersonal, written, and verbal communication skills
- Proficiency in troubleshooting, analytical thinking, and creative problem-solving
- Ability to work independently in a collaborative team-oriented environment
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced environment with changing priorities
- Technical aptitude to learn new systems and familiarity with MS Office Suite or similar tools
- Enthusiasm for continuous learning and skill expansion
- Strong work ethic, integrity, and team orientation
#HealthcareSoftware #CustomerSupport #RemoteWork #CareerDevelopment #HealthcareIndustry
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