Intelerad Medical Systems
System Support Analyst I (Mon-Fri 7am-4pm Eastern time)
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Job Description
- Req#: REF1628Q
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within a leading healthcare technology company
- Work remotely, offering flexibility in your work environment
- Engage in meaningful work that directly impacts patient outcomes and healthcare efficiency
- Supportive and collaborative work culture with a focus on continuous improvement
- Comprehensive training and knowledge-sharing initiatives to enhance your skills
What to Expect (Job Responsibilities):
- Provide responsive technical support via phone and portal, addressing customer problems and managing expectations
- Diagnose and resolve complex technical issues related to software applications and operating systems
- Maintain comprehensive documentation of incidents and problems within the ticketing system
- Configure and deploy InteleShare software to meet customer operational requirements
- Ensure compliance with service level agreements (SLAs) and escalate incidents as necessary
What is Required (Qualifications):
- Minimum 1-2 years of experience in Windows administration and technical customer support
- Strong knowledge of Microsoft Windows operating systems for both servers and workstations
- Proven customer service excellence with strong client-facing skills
- Excellent verbal and written communication skills in English
- Strong problem-solving and analytical abilities with attention to detail
How to Stand Out (Preferred Qualifications):
- Experience running queries in SQL databases
- Knowledge of Linux operating systems
- Familiarity with Mac OS
- Experience with SaaS or cloud environments
- Background in medical or research environments, including knowledge of DICOM, HL7, or Healthcare IT
#HealthcareTechnology #RemoteWork #TechnicalSupport #CareerGrowth #CustomerServiceExcellence
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Intelerad Intelerad Medical Systems provides enterprise workflow and medical image archiving solutions for all types of healthcare organizations.
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