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Technical Product Support Specialist
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Job Description
- Req#: 5FSmgcRbS7fH
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Awarded one of BuiltIn's 2025 Best Places to Work
- Flexibility for balancing work with personal life, including ample PTO
- Professional development allowance to support your growth
- Comprehensive benefits including 401K with company matching and insurance options
- Unique perks such as paid time off for volunteering and lifestyle spending account
What to Expect (Job Responsibilities):
- Serve as the final escalation point for complex B2B product issues, performing root-cause analysis
- Utilize data tools to query production environments and validate data integrity
- Act as the primary liaison between customer-facing teams and Engineering, translating customer pain points into technical documentation
- Champion a "documentation-first" approach to keep teams informed of system changes and known issues
- Analyze support trends to provide actionable insights for the Product team
What is Required (Qualifications):
- Minimum 2 years of technical support or QA experience in a B2B SaaS environment
- Strong understanding of the software development lifecycle (SDLC) and SQL for data investigation
- Experience using Jira to track bugs and feature requests through to deployment
- Ability to explain complex technical concepts in clear, simple language for non-technical stakeholders
- Natural problem-solver with a passion for investigating complex systems
How to Stand Out (Preferred Qualifications):
- Familiarity with cloud data warehouses like Snowflake
#HealthcareTechnology #B2BSaaS #TechnicalSupport #CareerGrowth #EmployeeBenefits
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