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Technical Support Specialist I
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Job Description
- Req#: 5258173
Employer Industry: Water Management
Why consider this job opportunity:
- Salary up to $28.45 per hour
- Competitive benefits package, including medical, dental, vision, and retirement options
- Flexible hybrid work schedule with the option for part-time remote work after successful onboarding
- Opportunities for significant training and development, including paid training and tuition reimbursement
- Supportive team-oriented and safety-focused work culture
- Public Student Loan Forgiveness eligible employer
What to Expect (Job Responsibilities):
- Provide first-level support for all IT systems, including PCs, laptops, software, and network equipment
- Troubleshoot and resolve hardware and software issues for clients, both in-person and remotely
- Install computer applications and maintain knowledge of specialized software used by the employer
- Assist clients with "how to" questions regarding hardware and applications
- Collaborate with senior helpdesk staff to resolve complex technical issues
What is Required (Qualifications):
- One (1) year of experience in computer and network support, troubleshooting, and systems management
- Associate's degree; OR a high school diploma (GED) plus two (2) additional years of related work experience
- Up-to-date training and skills in current computer technology
- A valid driver's license and a good driving record
How to Stand Out (Preferred Qualifications):
- Experience with Autodesk and CAD products
- Familiarity with automated ticketing systems and building images
- Knowledge of Mobile Device Management (MDM)
- Strong interpersonal communication skills and professionalism
- Proven ability to write technical documentation and evaluate client needs
#WaterManagement #ITSupport #CareerOpportunity #CompetitiveBenefits #TrainingProvided
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