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Tier I Helpdesk Analyst - LOCAL REMOTE ONLY
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Job Description
- Req#: 405
Employer Industry: Federal Contracting and IT Services
Why consider this job opportunity:
- Competitive pay and benefits package
- Opportunities to grow and advance your IT career
- Supportive and inclusive culture, recognized as a Certified™ Great Place to Work®
- Make a direct impact by supporting mission-critical government operations
- Work remotely for local candidates in Suitland, MD
What to Expect (Job Responsibilities):
- Provide front-line technical support via phone, email, web, and in-person interactions
- Assist users with issues related to email, directories, operating systems, and desktop applications (Windows and Mac)
- Troubleshoot and resolve hardware/software issues for PCs, printers, and peripherals
- Document and track user issues, resolutions, and follow-ups in the ticketing system
- Escalate complex issues to higher-level support as needed, ensuring timely resolution
What is Required (Qualifications):
- High School Diploma or equivalent (Associate's or higher preferred)
- 2+ years of technical support experience, providing phone and in-person assistance for email, directories, and Windows desktop apps
- Experience as the initial point of contact for troubleshooting hardware and software issues (PCs, printers, peripherals)
- Strong problem-solving skills, with the ability to work independently or under general direction
- Excellent written and verbal communication skills, able to explain technical issues to non-technical users
How to Stand Out (Preferred Qualifications):
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+, Network+, or similar certifications
- Familiarity with ITIL best practices
- Prior experience supporting federal government environments
#FederalContracting #ITServices #TechnicalSupport #CareerGrowth #GreatPlaceToWork
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