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TraX Customer Specialist (Remote USA)
5 days agoWhat's your preference?
Job Description
- Req#: R104917
Employer Industry: Risk Management Solutions
Why consider this job opportunity:
- Salary up to $91,900
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the U.S.
- Comprehensive health benefits including medical, dental, and vision
- 401(k) plan with company match and employee share purchase options
- Paid time off plus additional paid leave for volunteering and participating in employee resource groups
What to Expect (Job Responsibilities):
- Assist and educate users on risk solutions and services, focusing on call detail records and geo-location investigations
- Respond to customer support inquiries on the same day, ensuring complete resolution
- Build strong rapport with customers through timely, consistent, and professional communication
- Advocate for customers by sharing feedback with product and engineering teams
- Collaborate with various teams to ensure customer satisfaction
What is Required (Qualifications):
- Minimum of 2 years of experience with Accurint TraX
- Experience in customer service or a public-facing position
- Strong organizational, prioritizing, and time management skills
- Ability to work both independently and in a team setting
- U.S. Citizenship required for this position
How to Stand Out (Preferred Qualifications):
- Law enforcement experience as an investigator, detective, or analyst
#RiskManagement #CustomerSupport #RemoteWork #CareerGrowth #HealthcareBenefits
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