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TraX Customer Specialist (Remote USA)
This job is now closed
Job Description
- Req#: R104917
Employer Industry: Risk Management and Data Analytics
Why consider this job opportunity:
- Salary up to $91,900
- Comprehensive health benefits including medical, dental, and vision coverage
- 401(k) retirement plan with matching contributions
- Flexible remote work opportunity
- Up to two days of paid leave to participate in Employee Resource Groups and volunteer for charity
- Supportive work environment focused on employee wellbeing and career growth
What to Expect (Job Responsibilities):
- Assist and educate users on risk solutions and services, focusing on call detail records and geo-location investigations
- Ensure same-day response to all customer support inquiries, achieving complete resolution
- Build strong rapport with customers through timely, proactive, and professional communication
- Advocate for customers by sharing feedback and suggestions with product and engineering teams
- Liaise with various teams, including engineering, product, sales, and education to ensure customer satisfaction
What is Required (Qualifications):
- Minimum of 2 years of experience with Accurint TraX
- Experience in customer service or a public-facing position
- Strong organizational, prioritization, and time management skills
- Ability to work both independently and in a team setting
- U.S. Citizenship is required for this role
How to Stand Out (Preferred Qualifications):
- Previous law enforcement experience as an investigator, detective, or analyst
#RiskManagement #DataAnalytics #CustomerService #RemoteWork #CareerGrowth
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