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U.S. Based Contact Center - Service & Inside Sales Advisor - February 16th start
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Job Description
- Req#: USBAS001913
Employer Industry: Firearms and Self-Defense Services
Why consider this job opportunity:
- Starting salary of $21.00/hour with potential for commission
- Shift premium available based on days and hours worked
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Workplace flexibility with headquarters, work-from-home remote, and hybrid options available
- Robust insurance coverage options including Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Opportunity to be part of an award-winning customer service team recognized as one of America's Most Loved Workplaces
What to Expect (Job Responsibilities):
- Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships
- Provide knowledgeable and respectful responses without scripts
- Stay informed about products, services, and promotions to effectively assist customers
- Use a "find needs, fill needs" approach to offer solutions and sell memberships and products
- Achieve performance targets for efficiency, sales, and retention while collaborating with your team for continuous learning and growth
What is Required (Qualifications):
- High School diploma or equivalent required; Associate's degree or higher preferred
- Prior work history in a customer service or sales role is required, with experience in digital communication channels being a plus
- Must pass and maintain Producer Property and Casualty License; paid training is provided for all hires
- Excellent interpersonal skills with strong written and verbal communication abilities
- Computer fluency and working knowledge of software applications and advanced internet functions
How to Stand Out (Preferred Qualifications):
- Self-defense knowledge and training; familiarity with firearms is preferred but not necessary
- Demonstrated ability to employ patience, empathy, and strong listening skills in customer interactions
#FirearmsIndustry #CustomerService #CareerOpportunity #FlexibleWork #InsuranceBenefits
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