First American Financial
Verint Speech Analytics & AQ Program Manager
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Job Description
- Req#: R053960
Employer Industry: Home Warranty Services
Why consider this job opportunity:
- Salary up to $113,300.00 annually
- Comprehensive benefits package including medical, dental, vision, and 401k
- Opportunity for career advancement and growth within the organization
- Inclusive and supportive workplace culture that celebrates diversity and individuality
- Chance to lead the transformation of customer interaction data into operational excellence
- Employee stock purchase plan available
What to Expect (Job Responsibilities):
- Lead the enterprise adoption of Verint Speech Analytics and Automated Quality (AQ) strategy and governance
- Optimize and design analytic categories, AQ scoring, and compliance-critical requirements
- Provide insights through reporting to identify root causes and drive improvements across various functions
- Influence cross-functional teams including Operations, CX, QA, Training, IT, and Contractor Relations
- Drive continuous improvement and scale automation while advancing predictive and real-time analytics
What is Required (Qualifications):
- 3–5+ years leading Verint Speech Analytics and/or AQ programs
- Strong understanding of contact center operations, claims workflows, compliance, and customer experience
- Experience in designing categories, scoring logic, rules, and automation workflows
- Strong communication and executive-ready presentation skills
- Background in process improvement, QA leadership, or program management
How to Stand Out (Preferred Qualifications):
- Experience in the home warranty or insurance industry
- Proficiency with BI tools such as Power BI or Tableau
#HomeWarranty #Analytics #CustomerExperience #DiversityandInclusion #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
In June 2010, First American Financial Corporation was established when First American split its businesses to create First American Financial Corporation which provides title and settlement services to the real estate and mortgage industry, and CoreLo...
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