Moffitt Cancer Center
VIRTUAL CARE COORDINATOR
7 days agoWhat's your preference?
Job Description
- Req#: 88402
Employer Industry: Healthcare (Cancer Treatment)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Recognized as one of America’s Best Large Employers and Best Employers for Women
- Supportive and collaborative work environment
- Chance to play a pivotal role in the future of telemedicine and oncology care
- Work with a diverse team dedicated to making a difference in cancer prevention and treatment
What to Expect (Job Responsibilities):
- Facilitate patient flow by reviewing records, assisting with patient consent, and conducting initial screenings for virtual health visits
- Provide technical support and coordination for virtual care patients and caregivers, ensuring successful connections
- Communicate effectively with patients to troubleshoot technical challenges and assist with downloading the virtual health client
- Perform outbound calls to patients and caregivers for proactive technical support related to virtual care
- Ensure productivity standards are met in accordance with organizational protocols while managing appointments and scheduling
What is Required (Qualifications):
- High School Diploma/GED required
- Minimum of 3 years of experience in healthcare or a related field providing customer service or patient care support
- Successful completion of a Medical Assistant Program or applicable Military Training; experience as an Oncology Technician or Pharmacy Technician will also be accepted
- Ability to learn and use multiple health-related systems (e.g., Capstone, Cerner, Soarian, Virtual Health platform)
- Knowledge of system support for troubleshooting and assisting others with technical issues
How to Stand Out (Preferred Qualifications):
- Experience in healthcare and/or technology support
- Experience in an outpatient clinic setting
- Knowledge of Capstone for appointment modification, scheduling, and reading provider templates
#Healthcare #VirtualCare #CustomerService #Oncology #Telemedicine
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
H. Lee Moffitt Cancer Center & Research Institute is a nonprofit cancer treatment and research center located in Tampa, Florida.
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