Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (AL)
This job is now closed
Job Description
- Req#: 43696
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation based on experience with growth potential
- Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
- Comprehensive health benefits for full-time employees after 90 days
- Opportunities for career advancement with a focus on internal promotions
- Fun, engaging work environment with a casual dress code
- Paid training to help you develop new skills while earning a paycheck
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade products and services
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or sales roles
- Strong aptitude for conflict resolution and negotiation
- Familiarity with Windows operating systems
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #JoinOurTeam
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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