Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (SC)
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Job Description
- Req#: 48156
**Employer Industry: Business Process Outsourcing (BPO)**
Why consider this job opportunity:
- Starting compensation based on experience with competitive benefits
- Incentives and rewards including cash bonuses and prizes
- Comprehensive health benefits for full-time employees after 90 days
- Opportunities for career growth and internal promotions
- Fun, engaging work environment with a team-oriented culture
- Paid time off and flexible casual dress code
What to Expect (Job Responsibilities):
- Listen to customers, identify their needs, and resolve issues effectively
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply skills to enhance customer experience
- Explain products and processes clearly to customers
- Escalate customer dissatisfaction to the managerial team when necessary
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and verbal communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Experience in a customer service-oriented role
- Proven aptitude for conflict resolution and problem-solving
- Strong ability to multi-task and self-manage in a fast-paced environment
- Excellent interpersonal skills for building relationships with customers and team members
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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