Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (TN)
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Job Description
- Req#: 48157
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation with bonuses and incentives for performance
- Comprehensive health benefits available for full-time employees after 90 days
- Paid Time Off (PTO) and paid holidays to ensure work-life balance
- Opportunities for career advancement and professional growth within the organization
- Fun and engaging work environment with a casual dress code
- Paid training to help develop new skills while earning a paycheck
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply sales skills to upgrade products
- Explain and position products and processes to customers effectively
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role or related field
- Familiarity with Windows operating systems
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced environment with frequent changes
- Demonstrated reliability with a strong attendance record
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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