Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (WY)
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Job Description
- Req#: 48147
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation with various incentives and rewards, including cash bonuses and prizes
- Comprehensive health benefits available for full-time employees after just 90 days
- Generous paid time off and paid holidays to ensure work-life balance
- Opportunities for career advancement and internal promotions
- Engaging and collaborative work environment with a focus on team culture
- Casual dress code for a comfortable work atmosphere
What to Expect (Job Responsibilities):
- Listen to customers to understand their needs and resolve issues effectively
- Utilize systems and technology for account management tasks
- Identify and act on sales opportunities to enhance customer experience
- Explain products and processes to customers clearly
- Escalate customer dissatisfaction to the managerial team as needed
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Proficient typing skills (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and understanding of the Windows operating system
How to Stand Out (Preferred Qualifications):
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Ability to thrive in a fast-paced environment with changing demands
- Exceptional interpersonal skills and relationship-building abilities
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamCulture
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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