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Job Description
- Req#: 20cb395d-eb39-4349-9b61-30550be63906
Employer Industry: Life Insurance Technology
Why consider this job opportunity:
- Competitive salary and equity based on role
- Flexible paid time off and parental leave programs to support work/life balance
- 100% paid-premium option for medical, dental, and vision insurance
- Lifestyle stipend to support your physical, emotional, and financial well-being
- Remote work flexibility with options for a beautiful, state-of-the-art office in Dallas
- Employee-led diversity, equity, and inclusion initiatives
What to Expect (Job Responsibilities):
- Monitor real-time adherence to schedules and service level performance across all queues
- Develop and maintain accurate forecasts for inbound call volumes and application processing
- Analyze variance between forecasted and actual volumes to continuously improve prediction models
- Partner with insurance carrier clients to ensure forecast alignment with their business projections
- Identify opportunities to implement efficiency improvements and technology adoption
What is Required (Qualifications):
- Bachelor's degree in Business, Statistics, Mathematics, or a related field
- 3+ years of workforce management experience in insurance, financial services, or a high-volume contact center environment
- Advanced proficiency in Excel (Google Sheets) including complex formulas, pivot tables, and data modeling
- Experience with workforce management software platforms
- Strong understanding of contact center metrics and their interdependencies
How to Stand Out (Preferred Qualifications):
- Experience working with Third Party Administrator (TPA) services model
- Knowledge of life insurance products and terminology
- Experience managing workforce planning for multi-client or multi-carrier environments
- Track record of successfully scaling workforce operations during rapid growth periods
- SQL or other database query language skills
#LifeInsurance #WorkforceManagement #RemoteWork #CareerGrowth #DiversityAndInclusion
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