• Job Description

  Req#: 7398629
  Employer Industry: AI Lending Marketplace
  
  Why consider this job opportunity:
  - Salary up to $37.98 per hour
  - Competitive compensation package including base pay, bonuses, and equity
  - Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
  - 401(k) with 100% company match up to $4,500 and immediate vesting
  - Generous vacation, sick leave, and supportive family care programs
  - Flexibility to work remotely from anywhere in the U.S.
  
  What to Expect (Job Responsibilities):
  - Manage and monitor the collections blended dialer to optimize pacing, penetration, and connect rates
  - Collaborate with Workforce Management, Operations, and Vendor Management to align outbound strategies with servicing goals
  - Analyze dialer data and performance trends to recommend actionable adjustments for improvement
  - Provide real-time oversight of agent allocation between inbound and outbound queues
  - Deliver clear reporting and performance updates to leadership, highlighting key results and operational recommendations
  
  What is Required (Qualifications):
  - 2+ years of experience in Workforce Management, Dialer Operations, or Contact Center Analytics in a blended environment
  - Proven ability to manage and optimize dialer systems (e.g., LIVEVOX, Genesys)
  - Strong analytical and technical skills with proficiency in Excel, Google Sheets, and dashboarding tools
  - Experience interpreting call center metrics and using them to drive actionable recommendations
  - Excellent communication and collaboration skills for cross-functional partnerships
  
  How to Stand Out (Preferred Qualifications):
  - Bachelor’s degree in Business Administration, Data Analytics, Statistics, Economics, or a related field
  - Experience developing dialer strategies to improve contact rates and campaign performance
  - Proven ability to analyze dialer data for real-time adjustments in pacing and list management
  - Familiarity with vendor performance management in multi-site coordination
  - Advanced analytical skills, including experience with SQL or BI tools for reporting and optimization
  
  #AI #LendingMarketplace #WorkforceManagement #RemoteWork #CareerOpportunity
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Upstart's lending platform provides direct-to-consumer personal loans from $1,000 to $50,000 and automated borrowing technology for banks and credit unions.

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