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Job Description
- Req#: 1019783
Employer Industry: Pediatric Healthcare
Why consider this job opportunity:
- Salary up to $25.69 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and family experiences
- Commitment to diversity and inclusion in the workplace
- Full-time schedule with consistent hours (Monday - Friday: 8 am - 4:30 pm)
What to Expect (Job Responsibilities):
- Serve as the initial phone contact for patients requesting department services, efficiently directing calls according to performance metrics
- Handle inquiries regarding appointments, procedures, and services while maintaining a working knowledge of current offerings
- Manage the pre-visit and registration process, ensuring accurate demographic and insurance information is entered into the system
- Coordinate the scheduling of appointments, procedures, and ancillary testing, educating families about the scheduling process
- Collaborate with management to identify trends and opportunities for enhancing registration and scheduling functions
What is Required (Qualifications):
- High School Diploma or GED required
- At least one (1) year of customer service experience
- Experience in healthcare, registration, physician billing, or medical records/office preferred
- Competent computer skills
- Professional skills using sound judgment
How to Stand Out (Preferred Qualifications):
- Experience in healthcare registration or medical office environments
- Strong ability to communicate effectively with diverse populations
- Familiarity with insurance processes and medical terminology
- Previous experience in a fast-paced customer service role
- Bilingual skills are a plus
#PediatricHealthcare #CustomerService #CareerOpportunity #CompetitivePay #DiversityAndInclusion
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