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Account Management Analyst
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Job Description
- Req#: 3972027
Employer Industry: Benefits Management
Why consider this job opportunity:
- Competitive medical, dental, and vision benefits for employees and their families
- Company-funded HSA, 401(k) with a company match up to 5%, and additional benefits such as life insurance and pet insurance
- Generous vacation policy and a Life Balance Reimbursement Plan to support work-life balance
- Opportunity for professional growth and development within a supportive company culture
- Work remotely from various states, ensuring flexibility in your work environment
What to Expect (Job Responsibilities):
- Monitor case queues daily for incoming activity and manage inquiries in CRM
- Maintain accurate and current records in CRM based on client and broker information
- Assist with monitoring and reporting on performance metrics, including case and phone activity
- Act as a liaison between the Account Management and Claims teams to ensure documentation is complete and accurate
- Support client interactions and perform other duties as assigned to uphold company values
What is Required (Qualifications):
- Minimum of 1+ years of relevant Account Management work experience in benefits management, customer service, or a related field
- Strong organizational and prioritization skills with attention to detail
- Ability to use independent judgment and expertise in managing clients and brokers
- Exceptional interpersonal skills with a focus on providing excellent customer service
- Internally motivated individual looking for personal and professional growth
How to Stand Out (Preferred Qualifications):
- Associate or bachelor's degree in a relevant field
- Proven analytical and problem-solving skills
- Experience in a collaborative team environment
#BenefitsManagement #CustomerService #RemoteWork #CareerGrowth #WorkLifeBalance
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