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Analyst - Information Technology
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Job Description
- Req#: 18330
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity:
- Salary up to $113,700 annually
- Eligibility for an annual bonus based on company and individual performance
- Opportunity for career advancement and growth within the organization
- Collaborative work environment with a focus on continuous improvement
- Chance to make a positive impact on the efficiency of healthcare operations
- Work with cutting-edge healthcare applications and technology
What to Expect (Job Responsibilities):
- Maintain and optimize the organization's Charge & Quality Capture tools according to established Service Level Agreements (SLAs)
- Monitor system alerts and provide ongoing support for solution performance and stability
- Identify, document, and escalate issues to internal teams and external vendors as needed
- Execute operational and project-based tasks to enhance system functionality and performance
- Deliver application training to Clinical and Revenue Cycle Management (RCM) team members as required
What is Required (Qualifications):
- Bachelor's degree in Information Technology, Business Administration, Finance, Human Resources, or a related field (or equivalent experience)
- 3-5 years of experience in IT support, ITSM administration, or application/platform support
- Hands-on experience with Medaxion, MDcloud, or other EHR/Charge & Quality Capture platforms
- Strong problem-solving and analytical skills to identify root causes and provide long-term solutions
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
How to Stand Out (Preferred Qualifications):
- Experience with system installation, configuration, analysis, and testing
- Familiarity with workflow design, automation, and platform integrations
- Customer service-oriented mindset with a collaborative approach to problem-solving
- Familiarity with AI-enabled support tools, workflow automation, or ITIL practices
- Experience with reporting/analytics tools
#HealthcareTechnology #ApplicationSupport #CareerGrowth #HealthcareSolutions #ITSupport
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