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Job Description
- Req#: 25-03826
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Opportunity for contract employment with a duration of 91 days
- Engage in a supportive role providing Tier 2 and Tier 3 application support
- Work independently in a fast-paced healthcare environment
- Collaborate with cross-functional teams and enhance your technical skills
- Participate in an on-call rotation for 24/7 application support
- Contribute to the improvement of clinical applications and service management
What to Expect (Job Responsibilities):
- Provide Tier 2 and Tier 3 support for clinical third-party applications and back-office systems
- Coordinate issue resolution and ensure alignment with established Service Management SLAs
- Document root causes, workarounds, and solutions in call tracking and knowledge databases
- Follow ITIL processes for incident, request, and problem management
- Deliver high-quality customer service to clinicians, administrative users, and support staff
What is Required (Qualifications):
- Bachelor's Degree required (must submit proof)
- Minimum 3+ years of healthcare application support experience
- Experience supporting clinical third-party applications, including Cardiology, Radiology, Lab, PACS, Cadwell (Sleep Lab), and Breeze Suite (PFT)
- Strong understanding of ITIL, Service Management, SLAs, and problem management workflows
- Excellent communication skills (written and verbal)
How to Stand Out (Preferred Qualifications):
- Experience with desktop application support and troubleshooting
- Ability to document issues, workarounds, and solutions thoroughly
- Experience handling SEV1 & SEV2 outages
- Experience supporting healthcare providers
- Participation in an on-call rotation
#HealthcareTechnology #ApplicationSupport #ClinicalApplications #ITIL #HealthcareCareersAbout the company
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