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Application Support Analyst I
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Job Description
- Req#: R10361
Employer Industry: Medical Technology
Why consider this job opportunity:
- Salary up to $98,392.06 annually
- Opportunity for career advancement and growth within the organization
- Flexible time off for salaried employees and accrual of vacation for hourly employees
- Comprehensive benefits package including 401(k) with employer match, tuition reimbursement, and paid parental leave
- On-call rotation provides diverse experience in a dynamic work environment
What to Expect (Job Responsibilities):
- Provide technical support for hospital and lab products, addressing software and hardware issues
- Document all customer support interactions in the helpdesk ticketing system accurately and promptly
- Troubleshoot production issues and independently execute routine scripts to resolve data problems
- Communicate effectively with customers via email and phone, ensuring clear and professional interactions
- Follow up with customers regarding the status of their support tickets
What is Required (Qualifications):
- Bachelor's Degree in Medical Technology or equivalent diploma, with relevant certifications (SBB, MT, or MLT)
- Minimum of 2 years of experience in a hospital lab or blood bank
- Ability to work alternating shifts to provide 24/7 remote support
- Must have a dedicated office space and stable internet service for uninterrupted remote support
- Proficiency in English; bilingual skills in Spanish or French are highly desired
How to Stand Out (Preferred Qualifications):
- Experience with BloodTrack® system and software, SafeTrace Tx® transfusion management software, and TEG® Hemostasis Analyzer and TEG Manager® software
- Strong technical aptitude and ability to independently research and troubleshoot customer issues
#MedicalTechnology #CustomerSupport #CareerGrowth #CompetitiveBenefits #RemoteWork
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