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Job Description
- Req#: 22-04132
- The SMEs ideally must be VMware certified and has dearth of VMware experience in implementation and customer interaction
- The SMEs will be training, mentoring & guiding CSS frontline support engrs in triaging, scoping, troubleshooting tickets. So will have to arrive at creating AVS training syllabus by core areas like HCX, NSX, Day 0 provisioning etc.,
- Will guide and handle S500 customer interaction and manage escalation
- Will facilitate VMware Tier3 engagement and ensure right amount of troubleshooting is conducted at Tier1 level before engaging VMware
- Will perform CSS tickets backlog grooming and ensure the backlog numbers don't exceed 10% of the total call volume
- Will closely collaborate with AVS EEE team for any technical troubleshooting that requires JITing into production
- Able to answer "How do I " tickets at Tier 1 level
- Will provide constant feedback to AVS Engg on improvements and automations
Job Title: Azure VMWare Consultant
Duration: 10+Months
Location: Remote
Description:
Nutanix certification is Must.About the company
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