NR Consulting

Azure VMWare Consultant

Employment typeFull-Time

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  • Job Description

      Req#: 22-04132
      Job Title: Azure VMWare Consultant
      Duration: 10+Months
      Location: Remote

      Nutanix certification is Must.
      • The SMEs ideally must be VMware certified and has dearth of VMware experience in implementation and customer interaction
      • The SMEs will be training, mentoring & guiding CSS frontline support engrs in triaging, scoping, troubleshooting tickets. So will have to arrive at creating AVS training syllabus by core areas like HCX, NSX, Day 0 provisioning etc.,
      • Will guide and handle S500 customer interaction and manage escalation
      • Will facilitate VMware Tier3 engagement and ensure right amount of troubleshooting is conducted at Tier1 level before engaging VMware
      • Will perform CSS tickets backlog grooming and ensure the backlog numbers don't exceed 10% of the total call volume
      • Will closely collaborate with AVS EEE team for any technical troubleshooting that requires JITing into production
      • Able to answer "How do I " tickets at Tier 1 level
      • Will provide constant feedback to AVS Engg on improvements and automations
  • About the company

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