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Bilingual Customer Service Associate
5 days agoWhat's your preference?
Job Description
- Req#: 4140325009
Employer Industry: Education Technology
Why consider this job opportunity:
- Hourly rate of $16.00
- Receive paid training and ongoing support
- Gain valuable experience in customer service and tech-enabled services
- Opportunity to work in a mission-driven environment supporting students and educators
- Develop skills that can lead to future opportunities in tech, support, education, or customer experience
- Flexible work environment with the ability to work from home
What to Expect (Job Responsibilities):
- Support customers via voice and chat using Amazon Connect
- Deliver a positive experience through empathy, patience, and clear communication
- Resolve customer issues using AWS tools, following defined call flows
- Accurately document interactions and manage follow-ups
- Collaborate with teammates and escalate complex issues as needed
What is Required (Qualifications):
- Bilingual in written and spoken Spanish and English (equivalent to English fluency of CEF C1 level or above)
- High school diploma or equivalent
- Must be at least 18 years old
- Stable employment history
- Ability to work full-time (40 hours per week)
How to Stand Out (Preferred Qualifications):
- Previous customer service or contact center experience
- Familiarity with Amazon Connect, Connect Assistant, or similar technologies
- Some college coursework
- Experience in education or eLearning support
#EducationTechnology #CustomerService #RemoteWork #CareerDevelopment #TrainingProvided
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