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Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)
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Job Description
- Req#: REQ-24476
Employer Industry: Home Appliances
Why consider this job opportunity:
- Salary up to $17.85/hour plus incentives based on performance
- Paid on-the-job training and mentoring
- Work-from-home opportunities with provided equipment
- No weekend shifts and paid time off
- Medical, dental, vision, and prescription benefits eligibility on the first day of employment
- Career growth opportunities within a supportive and rewarding work environment
What to Expect (Job Responsibilities):
- Resolve escalated customer service issues in both English and Spanish, ensuring a high-quality service experience
- Follow up with customers via phone, email, or text to address appliance-related concerns and close cases effectively
- Collaborate with internal departments to negotiate and implement solutions in the best interest of customers
- Gather and analyze information to surface concerns and suggest resolutions to management
- Ensure compliance with company values, processes, and policies while meeting work schedule demands
What is Required (Qualifications):
- Ability to communicate effectively in both English and Spanish, both written and verbal
- High School Diploma or GED
- Minimum of 1 year of Call Center experience
- Minimum of 2 years of escalated customer service experience
- Moderate to advanced computer skills, including navigating multiple online applications
How to Stand Out (Preferred Qualifications):
- Previous experience working from home is preferred
- Exceptional organizational skills and ability to multi-task effectively
- Strong conflict resolution and negotiation skills
- A passion for helping customers and problem-solving
- Flexibility and adaptability to change in a fast-paced environment
#HomeAppliances #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities
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