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Job Description
- Req#: 5707536004
Employer Industry: Human Resources Software
Why consider this job opportunity:
- Comprehensive health, life, and disability insurance
- Generous leave policies including 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- Great company culture recognized by multiple organizations
- Opportunity to work with cutting-edge technology and be part of an innovative team
What to Expect (Job Responsibilities):
- Provide world-class customer service via phone, email, and chat communications with clients
- Assist clients with hiring, performance management, and compliance using BambooHR products
- Engage in upselling and customer retention activities to enhance customer satisfaction
- Stay updated on new features and products to maximize client value
- Work independently while collaborating with a team of Client Service Specialists
What is Required (Qualifications):
- 1-2 years of relevant customer service or technical troubleshooting experience
- Strong ability to deliver exceptional customer care and exceed client expectations
- Excellent interpersonal communication skills with clients and co-workers
- Ability to articulate and explain complex problems in a clear and simple way
- Strong attention to detail with the ability to thrive in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience working in a metric-oriented environment and consistently achieving goals
- Passion for leveraging AI and technology in HR solutions
- Ability to type 40+ words per minute in written communication
#HumanResources #CustomerService #CareerOpportunity #InnovativeCulture #EmployeeBenefits
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