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Client Success Manager, Providers
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Job Description
- Req#: GfaoQYnx6F8V
Employer Industry: Digital Health and Therapeutics
Why consider this job opportunity:
- Salary up to $168,000
- Competitive salary packages including stock options
- Generous vacation policy and professional development fund
- Flexible working arrangements with a remote-first approach
- Opportunity to work with leading healthcare organizations and make a significant impact on mental health care
- Collaborative and supportive work environment with a focus on employee well-being
What to Expect (Job Responsibilities):
- Manage strategic healthcare customers, developing account plans with goals, risks, and growth strategies
- Build and maintain relationships with clinical, operational, and executive stakeholders, running executive business reviews
- Drive onboarding processes and ensure adoption targets and value realization are met
- Lead cross-functional teams to support positive program outcomes and proactively identify risks
- Maintain Salesforce for accurate tracking and reporting of account and program performance
What is Required (Qualifications):
- 8+ years in Client Success, Account Management, or Consulting with experience in large healthcare accounts
- Bachelor's degree required; MBA/MPH or relevant graduate degree preferred
- Deep familiarity with healthcare operations and change management in regulated environments
- Exceptional communication and interpersonal skills with an ability to build strong relationships
- Analytical skills to translate utilization and outcomes data into credible ROI narratives
How to Stand Out (Preferred Qualifications):
- Experience in digital health and/or behavioral health
- Comfort with analytics tools (e.g., Looker) and CRM/CS tools (e.g., Salesforce, Gainsight)
#DigitalHealth #ClientSuccess #MentalHealth #RemoteWork #CareerOpportunity
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