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Creative Studio Solution & Onboarding Customer Success
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Job Description
- Req#: 56E1D681B6
Employer Industry: Ad Technology
Why consider this job opportunity:
- Opportunity to work in a small but profitable company that is an industry leader
- Strong commitment to work-life balance with flexible work and vacation time
- Generous paid time off and flexible work-from-home policies
- Opportunities for continuous learning and educational courses
- Continuous merit-based pay increases
- Collaborative and diverse work environment with a focus on authenticity
What to Expect (Job Responsibilities):
- Manage client onboarding processes and provide training on the use of the self-serve creative automation product
- Develop and document educational tools, including written guides and mini-video tutorials
- Collaborate with developers and producers to enhance the product offerings
- Support customers with account management and problem-solving to ensure satisfaction
- Maintain organization and present information in a clear, step-by-step manner
What is Required (Qualifications):
- Minimum 3 years of experience in HTML5 ad design, production, or product management of a design platform
- At least 3 years of technical writing and content development experience with SaaS self-serve tools
- Proven experience in customer support, training, and onboarding
- Strong proficiency in Adobe products (e.g., Photoshop), Figma, Sketch, or Google Web Designer
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience with front-end responsive web app product management, design, and development
- Familiarity with ad operations and trafficking ads
- A start-up mentality with flexibility to work in unpredictable situations
- Passion for delivering high-quality work with a customer-first approach
- Ability to manage high-maintenance brand-perfect clients
#AdTechnology #RemoteWork #CustomerSupport #CareerGrowth #WorkLifeBalanceAbout the company
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