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CS Specialist I - Customer Service Center
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Job Description
- Req#: 5001157550606
Employer Industry: Banking
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible schedule with alternate hours, including some holidays
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and service quality
- Comprehensive training provided to enhance knowledge of banking products and services
What to Expect (Job Responsibilities):
- Respond to and resolve customer inquiries related to bank products and services in a call center environment
- Process inbound calls, providing information on accounts, products, and digital banking services
- De-escalate customer situations and escalate to supervisors when necessary
- Assist customers with various computing environments, promoting digital banking services
- Maintain adherence to agent metric standards for call handling and customer satisfaction
What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience required; experience in banking or financial institutions preferred
- Minimum of one year of contact center experience or equivalent required
- Strong proficiency in using personal computers and managing home networking infrastructure
- Ability to type with speed and accuracy
How to Stand Out (Preferred Qualifications):
- Knowledge and experience using Android and Apple products and supported web browsers
- Strong time management skills and ability to work independently in a fast-paced environment
- Demonstrated effective communication skills, including empathy and active listening
- Ability to adapt quickly to change and learn readily in a remote environment
#Banking #CustomerService #CareerOpportunity #FlexibleSchedule #TrainingProvided
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