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Customer Care Agent Energy Efficiency (Call Center) - REMOTE
This job is now closed
Job Description
- Req#: R2600525
Employer Industry: Energy Efficiency Services
Why consider this job opportunity:
- Salary up to $58,504.00
- Flexible workplace arrangements promoting work-life balance
- Access to professional development resources and 401k matching
- Opportunities for community involvement through donation matching and volunteer opportunities
- Supportive and collaborative work environment
- Chance to make a positive impact in the energy efficiency sector
What to Expect (Job Responsibilities):
- Handle a high volume of non-scripted customer interactions via phone, email, and chat while meeting quality and productivity standards
- Conduct proactive outbound calls and follow-ups as part of daily call center operations
- Assist customers with energy application inquiries and program questions
- Provide technical assistance and guidance on energy-efficient technologies and practices to program participants
- Coordinate with program quality control activities such as inspections and customer surveys
What is Required (Qualifications):
- High school diploma
- 2+ years of call center or high-volume customer service experience
- 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite
- Ability to pass a background check with drug screening
- Strong computer skills with the ability to type 45-50 wpm
How to Stand Out (Preferred Qualifications):
- Previous sales or customer service experience
- Ability to identify issues, analyze information, and develop solutions quickly
- Professional, courteous, and cooperative attitude; strong team player
- Strong organizational and analytical skills; able to manage multiple priorities
- Willingness to work limited overtime when needed
#EnergyEfficiency #CustomerService #RemoteWork #CareerGrowth #ProfessionalDevelopment
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