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Customer Service Advocate I - Korean Bilingual
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Job Description
- Req#: 1627282
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $23.46 per hour
- Comprehensive benefits package, including health insurance, 401K, stock purchase plans, and tuition reimbursement
- Flexible work options, including remote, hybrid, field, or office schedules
- Opportunity to make a meaningful impact on member satisfaction and experience
- Supportive and diverse work environment that values individual differences
What to Expect (Job Responsibilities):
- Serve as the first-line advocate for resolving inquiries, issues, or concerns for members and/or providers
- Respond to routine inquiries and complaints in an accurate and timely manner
- Mitigate complaints by resolving issues during the initial contact
- Document all member or provider information and communications for quality tracking
- Adhere to quality standards and compliance regulations in a fast-paced contact center environment
What is Required (Qualifications):
- Must possess a High School diploma or GED
- Authorized to work in the U.S. without the need for employment-based visa sponsorship
- Bilingual in Korean and English
- Ability to multitask using multiple systems and programs simultaneously
- Must be available to work between the hours of 11 AM - 9 PM EST
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or a contact center environment is preferred
- Familiarity with Customer Relationship Management (CRM) applications
- Strong communication and problem-solving skills
- Ability to work in a high-paced environment
#HealthcareServices #CustomerCare #BilingualJobs #FlexibleWork #DiversityAndInclusion
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