Employer Industry: Inbound Call Center Services

Why consider this job opportunity:
- Competitive compensation
- Opportunity for career advancement and growth within the organization
- Work remotely from your home office
- Comprehensive benefits including medical, dental, vision, and life insurance
- 401K eligibility after 6 months of employment
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Provide positive customer service and technical expertise through prompt and courteous responses to customer inquiries
- Collect and document all claim details accurately during the claim intake process
- Offer empathy and support to customers throughout the claim process
- Identify and resolve customer issues by adhering to client-specific handling instructions
- Utilize call scripting to ensure consistency and efficiency in handling claims and inquiries

What is Required (Qualifications):
- High School Diploma or general education degree (GED) required
- 1-2 years of quality assurance experience preferred
- Ability to read and interpret documents such as police and accident reports
- Proficiency in basic computer functions, including Microsoft Word and Excel
- Ability to project a confident, clear, and professional telephone presence

How to Stand Out (Preferred Qualifications):
- Bi-lingual in Spanish
- Prior experience in customer service within a call center environment
- Demonstrated ability to work effectively in a team-oriented setting
- Familiarity with call scripting and customer service techniques
- Experience handling sensitive customer information with confidentiality

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