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Customer Service Representative (Dental & Vision Benefits) Remote in Utah
7 days agoWhat's your preference?
Job Description
- Req#: 5001184659700
Employer Industry: Insurance and Financial Services
Why consider this job opportunity:
- Starting pay rate of $18 per hour
- Incentive program bonuses available
- Flexible hybrid work options
- Generous paid time off, including Thrive Days and PTO
- Comprehensive health benefits, including medical, dental, and vision
- Opportunities for professional development and leadership training
What to Expect (Job Responsibilities):
- Communicate with policyholders, providers, and plan participants via phone or written correspondence to answer questions and resolve issues
- Document customer inquiries and related data electronically
- Assist service teams with back-office support functions
- Ensure compliance with privacy policies by protecting the confidentiality of plan participants and policyholders
- Support department goals by achieving established service standards and metrics
What is Required (Qualifications):
- High school diploma or equivalent
- 0-2 years of related experience in contact center, customer service, dental office, and/or insurance preferred
- Ability to work overtime as needed to support business needs
- Excellent verbal and written communication skills
- Proficient use of computer systems and keyboarding skills
How to Stand Out (Preferred Qualifications):
- Experience in a call center or customer service environment
- Background in the dental or insurance industry
- Demonstrated initiative in assessing situations
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