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Customer Service Representative - Phoenix, AZ
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Job Description
- Req#: R0825908
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $19.50 per hour after successful completion of training
- Opportunity for career advancement and growth within the organization
- Flexible work-from-home options available after training
- Comprehensive benefits package including medical plan options, 401(k) with matching contributions, and employee stock purchase plan
- Supportive and collaborative work environment focused on member advocacy
- Engaging training program designed to equip you with essential skills for success
What to Expect (Job Responsibilities):
- Advocate for members by addressing their healthcare needs and concerns through personalized support
- Navigate multiple systems to efficiently resolve member issues and provide comprehensive service
- Engage members with proactive communication, ensuring a seamless and positive experience
- Collaborate with clinical teams to facilitate care coordination and resource allocation
- Maintain detailed records of member interactions and follow up as necessary
What is Required (Qualifications):
- Minimum of 6 months experience in a customer service role
- High School Diploma or G.E.D. required
- Must be within 50 miles of the training location in Phoenix, AZ
- Ability to multi-task and adapt to a fast-paced environment
- Strong written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- 1 year of call center experience in a fast-paced environment
- Previous healthcare experience
- Intermediate typing skills - 50 WPM strongly desired
- Demonstrated problem-solving skills and ownership of issue resolution
- Proficiency in Microsoft Office tools
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #MemberAdvocacy
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