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Customer Service Specialist - Customer Service Center
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Job Description
- Req#: 5001163000406
Employer Industry: Banking
Why consider this job opportunity:
- Competitive salary with opportunities for bonuses
- Opportunity for career advancement and professional development within the organization
- Flexible schedule including remote work options
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
What to Expect (Job Responsibilities):
- Respond to and resolve customer inquiries related to bank products and services in a call center environment
- Process inbound calls, providing information on accounts, products, and digital banking services
- Handle customer complaints and de-escalate situations as necessary
- Assist customers with various computing environments and promote digital banking services
- Attend weekly and monthly meetings for ongoing development and policy updates
What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience required; experience in banking or a financial institution preferred
- Minimum of one year of contact center experience or equivalent required
- Proficient in using personal computers and managing home networking infrastructure
- Strong time management skills and ability to work independently in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience with both Android and Apple products, as well as supported web browsers and operating systems
- Ability to type with speed and accuracy
- Demonstrated ability to build and retain customer relationships
- Willingness to work outside of normal banking hours and adjust to a flexible schedule
- Strong written and verbal communication skills, with a firm grasp of spelling and grammar
#Banking #CustomerService #CareerOpportunity #FlexibleSchedule #ProfessionalDevelopment
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