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Customer Service Specialist I - Customer Service Center
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Job Description
- Req#: 5001159818606
Employer Industry: Banking
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work schedule, including alternate hours and weekends
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and member experience
- Training provided to ensure proficiency in bank policies and procedures
What to Expect (Job Responsibilities):
- Process inbound calls from customers regarding account questions, product and service information, and digital banking services
- De-escalate customer issues or escalate to a supervisor when necessary
- Accept ownership of customer requests and follow through to resolution
- Assist customers with various computing environments to promote digital banking services
- Maintain knowledge of banking products and adhere to metrics for call quality and customer satisfaction
What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience required, preferably in banking or financial institutions
- Minimum of one year of contact center experience or equivalent required
- Strong time management skills and ability to work independently in a fast-paced environment
- Proficiency in using personal computers and managing home networking infrastructure
How to Stand Out (Preferred Qualifications):
- Familiarity with Android and Apple products and supported web browsers
- Experience in a remote work environment
- Demonstrated ability to build and retain customer relationships against competition
#Banking #CustomerService #CareerOpportunity #FlexibleSchedule #TrainingProvided
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