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Customer Success Consultant Team Manager
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Job Description
- Req#: R109365
Employer Industry: Information Analytics and Publishing
Why consider this job opportunity:
- Salary up to $151,100
- Opportunity for career advancement and growth within a global organization
- Comprehensive health benefits, including medical, dental, and vision coverage
- Generous retirement benefits, including a 401(k) with match and an Employee Share Purchase Plan
- Support for work-life balance with wellness initiatives and paid volunteer leave
- Engaging work environment focused on professional development and customer success
What to Expect (Job Responsibilities):
- Lead and develop a global team of Customer Success Consultant Subject Matter Experts (SMEs)
- Ensure effective engagement with customers for complex needs and high-value accounts
- Manage global SME workload distribution to ensure efficient coverage and prioritization
- Serve as project lead for key cross-functional initiatives, ensuring successful execution
- Identify customer trends and needs to provide actionable insights for product improvements
What is Required (Qualifications):
- Bachelor's degree required; advanced degree preferred
- Proven experience in people management, with skills in leadership, coaching, and team development
- Experience in SaaS, data analytics, publishing, and/or research solutions within Customer Success roles
- Strong understanding of Academic & Government customer workflows and success drivers
- Excellent analytical, communication, and presentation skills
How to Stand Out (Preferred Qualifications):
- Familiarity with the employer's product portfolio and project management experience
- Proven cross-functional collaboration experience in a global, matrixed organization
#InformationAnalytics #CustomerSuccess #CareerGrowth #HealthBenefits #WorkLifeBalance
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