• Job Description

  Req#: J00175864
  Employer Industry: Financial Services
  
  Why consider this job opportunity:
  - Salary up to $111,280.00
  - Eligible for an annual incentive program at approximately 15%
  - Comprehensive compensation and healthcare packages, including 401k matching and paid time off
  - Opportunities for organizational growth through an online learning platform with guided career tracks
  - Flexible remote work options available
  - Chance to make a meaningful impact on customer success and satisfaction
  
  What to Expect (Job Responsibilities):
  - Proactively manage the end-to-end customer lifecycle to drive adoption, maximize net retention, and secure renewals
  - Serve as a trusted adviser to clients, developing tailored customer success plans
  - Act as the primary liaison between clients and internal teams to ensure seamless execution across the customer journey
  - Track and maintain account health metrics, partnering with Account Executives for impactful Quarterly Business Reviews (QBRs)
  - Utilize the "Voice of the Customer" to resolve complex issues and influence product roadmaps
  
  What is Required (Qualifications):
  - Bachelor's degree in a related discipline or equivalent experience
  - 5+ years of experience in customer success, account management, business development, or another client-facing sales role
  - Knowledge of customer success best practices and processes
  - Experience working with complex, multi-divisional, multi-geographical customers
  - Ability to create structure in ambiguous situations and design effective processes
  
  How to Stand Out (Preferred Qualifications):
  - Deep knowledge of the mortgage industry
  - Exceptional ability to communicate and foster positive business relationships
  - Strong project management skills with the ability to establish milestones and keep team members on task
  - Self-driven and proactive approach to work
  - Bias for action
  
  #FinancialServices #CustomerSuccess #RemoteWork #CareerGrowth #HealthcareBenefits
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Stop chargebacks, reduce manual reviews and accept more orders with industry leading AI/ML Fraud Protection used by 9,000+ companies globally

Notice