Kount
Customer Success Manager - Mortgage
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Job Description
- Req#: J00175864
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $111,280
- Eligible for an annual incentive program at approximately 15%
- Comprehensive compensation and healthcare packages, including 401k matching and paid time off
- Opportunities for organizational growth through an online learning platform with guided career tracks
- Work remotely from anywhere within the U.S.
- Chance to make a meaningful impact on customer success and satisfaction
What to Expect (Job Responsibilities):
- Proactively manage the end-to-end customer lifecycle to drive adoption, maximize net retention, and secure renewals
- Serve as a trusted adviser to clients, developing tailored customer success plans and educating them on the business value of solutions
- Act as the primary connection between clients and internal teams to ensure seamless execution across the customer journey
- Track and maintain account health metrics, partnering with Account Executives for impactful Quarterly Business Reviews (QBRs)
- Advocate for clients by utilizing their feedback to resolve complex issues and influence product roadmaps
What is Required (Qualifications):
- Bachelor's degree in a related discipline or equivalent experience
- 5+ years of experience in customer success, account management, business development, or other client-facing sales roles
- Knowledge of customer success best practices and processes
- Experience working with complex, multi-divisional, multi-geographical customers
- Ability to create structure in ambiguous situations and design effective processes
How to Stand Out (Preferred Qualifications):
- Deep knowledge of the mortgage industry
- Exceptional ability to communicate and foster positive business relationships
- Strong project management skills with the ability to establish milestones and keep team members on task
- Self-driven and proactive attitude
- Bias for action
#FinancialServices #CustomerSuccess #RemoteWork #CareerGrowth #IncentiveProgramAbout the company
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