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Customer Success Manager - RepairPal
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Job Description
- Req#: 13627
Employer Industry: Automotive Services
Why consider this job opportunity:
- Salary up to $70,000 annually
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, vision, and dental coverage from day one
- Flexible work-from-home arrangement with reimbursement for home office expenses
- Generous paid time off policy, including 15 days PTO and 12 paid holidays
- Inclusive and diverse work environment with a commitment to authenticity
What to Expect (Job Responsibilities):
- Build and maintain relationships with customers through regular check-ins and communication
- Provide training to customers on the RepairPal platform
- Drive customer retention and new business growth by understanding program offerings
- Handle escalations and proactively work to prevent cancellations
- Consult and educate RepairPal Shops through high-volume inbound calls and emails
What is Required (Qualifications):
- GED/HS Diploma with 2+ years of customer-facing experience or a Bachelor's Degree
- Strong technical proficiency with computers and information systems
- Excellent verbal and written communication skills
- Proficient in problem-solving and troubleshooting
- Strong time management and organizational skills with attention to detail
How to Stand Out (Preferred Qualifications):
- Experience in the automotive industry, either in a shop, dealership, or as a service/success professional
- Familiarity with Salesforce CRM
#AutomotiveServices #CustomerSuccess #CareerGrowth #RemoteWork #DiversityInclusion #CompetitiveBenefits
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