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Customer Success Manager (Spanish Speaking) - 100% Remote - North America
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Job Description
- Req#: C4Kcjl6OaYXE
Employer Industry: Vacation Rental Software (SaaS)
Why consider this job opportunity:
- Competitive compensation based on market rates
- Opportunity for career advancement and professional growth within a rapidly growing company
- Fully remote position allowing flexibility to work from anywhere within your country of residence
- Valuable stock options, sharing in the company's success
- Dynamic and diverse team culture with members in over 40 countries
- Annual paid leave and geographic-specific benefits, including health insurance and pensions where applicable
What to Expect (Job Responsibilities):
- Drive the adoption of the vacation rental software among a diverse client base and provide personalized onboarding
- Develop strong relationships with customers to increase retention and satisfaction
- Serve as the primary contact for significant client issues, coordinating with internal teams for resolution
- Regularly engage with clients to assess satisfaction and address new challenges
- Identify upselling and cross-selling opportunities to enhance client business growth
What is Required (Qualifications):
- 3-5 years of experience as a Customer Success Manager with mid-market customers in the SaaS industry
- Proven ability to manage a large portfolio of accounts (100-200 mid-market accounts) and deliver on engagement activities
- Demonstrated track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance
- Excellent problem-solving skills with the ability to simplify complex issues
- Native-level proficiency in English and Spanish
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce and Zendesk is a plus
- Strong relationship-building skills with the ability to manage client expectations at scale
#VacationRental #SaaS #CustomerSuccess #RemoteWork #CareerGrowth
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