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Customer Success Operations Associate
7 days agoWhat's your preference?
Job Description
- Req#: 5066712007
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $120,000
- Generous paid parental leave of up to 12 weeks for parents
- Unlimited PTO plus 10 holidays for relaxation and recharge
- Work remotely from anywhere within the U.S.
- Comprehensive medical, dental, and vision plans covering 75% of premiums
- Minimal bureaucracy in a fast-moving, high-impact environment
What to Expect (Job Responsibilities):
- Develop an advanced understanding of all applications, resolving complex customer issues in collaboration with cross-functional teams
- Act as an escalation point for complex support issues triaged by support analysts
- Serve as a thought partner to Customer Success Operations Managers when addressing nuanced client requests
- Document and train the Customer Success team on new or updated processes proactively
- Use SQL for back-end queries to effectively triage complex customer issues
What is Required (Qualifications):
- 5+ years of experience in customer service or project management roles, preferably in healthcare technology or a SaaS organization
- 3+ years of experience creating and optimizing standard operational procedures
- Strong experience in technical troubleshooting and problem-solving using SQL
- Excellent communication skills for collaboration with technical and clinical teams
- Proficient in issue tracking and workflow management tools like Jira or similar
How to Stand Out (Preferred Qualifications):
- Experience with clinical documentation improvement (CDI) software or related healthcare applications
- Previous experience at a startup or healthcare company
- Flexible team player with adaptability to changing priorities and goals
- Strong empathy and patience, with a desire to help colleagues and customers succeed
- Ability to quickly learn and adapt to new technologies and processes
#HealthcareTechnology #RemoteWork #CustomerSuccess #CareerOpportunity #UnlimitedPTO
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